Issues Logging In?

My email is incorrect in GigEagle

If you notice that your military email is incorrect when logging into Gig Eagle, you may need to have it updated with the Defense Military Data Center (DMDC) Defense Enrollment Eligibility Reporting System (DEERS) record. In order to correct any discrepancies the service member must contact DMDC directly.

To verify and update your military email

You can verify the information stored in DMDC here: Sign into milConnect here.

• Choose 'My Profile'
• Click 'Update and View My Profile'
• Select the MIL tab and verify if your information is current and correct, and click 'Submit' to add or update any of your contact information.

To update your military email:

• Choose the CAC update option (requires specific Active client SW) or
• Contact the DMDC/DEERS Support Office (DSO): (800) 538-9552 or
• Make an In person appointment at a local ID office, see this link for locations.

If you see an error message stating "certificate validation failed" or "No certificate selected.

Try again by quitting the browser then selecting another certificate" try closing the browser, disconnecting from your VPN and then login to GigEagle. Please send the VPN name and organization to gigeagleinfo@diu.mil

Service Help Desk Contacts

OKTA Help Desk

If you are having issues with OKTA please contact the OKTA A1 IT Service Desk.

800-525-0102, option 6 or a1dta.a1.sd@us.af.mil

DISA GSD

Unclass: 1-844-DISA-HLP

Army ESD

Unclass: 1-866-335-ARMY

USAF ESD

Unclass: 1-877-596-5771

Navy 311

Unclass: 1-855-NAVY-311

USMC ESD

Unclass: 1-855-ESD-USMC

Coast Guard FIXIT

Unclass: 1-855-CGFIXIT

DHA GSC

Unclass: 1-800-600-9332